Customer Service

We will meet the needs of our customers for exceptional customer service and of our team members for a challenging, fulfilling, and rewarding work experience.

The Customer Service Department is responsible for the billing and collection of revenues for trash and recycling, building permits; park permits; and miscellaneous fees associated with permits, license fees and public information requests. 
Trash and Recycling Information


Trash and stormwater bills are generated quarterly and due within 15 days. 

There are easy ways to pay your utility bill. They can be paid:
  • Online -Using Master Card or Visa 
  • Mail to: City of Westfield / PO Box 863 / Indianapolis, IN 46206 
  • Pay online through your bank: See your bank for details.
  • Auto debiting service: Automatically deducted from your checking account. You may obtain a form below or contact Customer Service at 317-804-3150. *Please be sure to include a voided check.
  • Drop boxes: City Services Center - 2728 E 171st Street. Payments received after 3pm will be considered next day's business.

When moving into or out of a home in Westfield, please contact the Customer Service Department at 317-804-3150 so a beginning or final bill will be generated for your account.

Online Forms:

Customer Service FAQs:

  • Click Here for answers to questions about billing, heavy trash service, yard waste and more!

Contact Us

  • Phone: (317) 804-3150
  • Fax: (317) 804-3181
  • Staff Directory
  • Office Hours:
    8:00am - 4:30pm, Mon-Fri

In this Department

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