Refunds will be granted in the following conditions:

• For customer accounts which have been closed and do not have another open account in their name and have a credit balance; or
• On a case by case basis as requested by the customer or noticed as necessary by the Westfield Customer Service Representative

Only those refund requests submitted within 15 days of payment will be considered.

The method of the refund will depend on the amount of U.S. dollars in question, the method which the funds were originally paid for, and the timing of the original payment.

For payments made at the Westfield, IN City Services location:

Any discrepancies or questions regarding your utilities account should be directed to:

By Mail or In Person
City of Westfield
2728 E. 171st St.
Westfield, IN 46074

By Phone
317.804.3155 – Customer Service Supervisor
317.804.3000 – City of Westfield, IN

For On-line or Phone payments

Before contacting Customer Service for your refund, you will need at least two of the following pieces of information:

• The reference number provided with your online or over-the-phone confirmation;
• The account number to which the payment was made;
• Your first and last name and mailing address;
• A brief explanation as to why you are requesting the refund